Privacy Policy
Last Updated: June 2024
1. Introduction
Welcome to A E Vaughan ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure that your personal information is protected in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect and process the following types of personal information about you:
• Personal Identification Information: Name, address, email address, phone number, and other contact details.
• Financial Information: Payment details, billing address, and transaction history.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. Methods of Collection
We use the following methods of collection:
• Online form: This is a customer form on our website.
• In person: We take written information in person and transfer this information to a online cloud based system.
• Surveys and feedback: This is an online form.
• Telephone: We may take order information over the phone. This includes voicemail.
4. How We Use Your Information
We use your personal information for the following purposes:
• To Provide Our Services: To process transactions, deliver products and services, and manage your account.
• To Improve Our Services: To analyze usage and improve our website, products, and services.
• To Communicate with You: To send you updates, documentation, and other communications related to our services.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
5. Sharing Your Information
We may share your personal information with:
• Service Providers: Third-party service providers who assist us in providing our services.
• Business Partners: Trusted partners with whom we collaborate to offer joint products or services.
• Legal Authorities: When required by law or to protect our rights and property.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based service can be completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal information:
• Access: The right to request access to your personal data.
• Correction: The right to request correction of any inaccurate or incomplete personal data.
• Deletion: The right to request deletion of your personal data, subject to certain conditions.
• Restriction of Processing: The right to request the restriction of processing your personal data.
• Objection: The right to object to the processing of your personal data for specific purposes.
• Data Portability: The right to request the transfer of your personal data to another party.
• Withdrawal of Consent: The right to withdraw your consent at any time, where processing is based on consent.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact using the following:
A E Vaughan Unit 2 Lyndon Yard
Riverside Road
SW17 0BZ
Email: management@vaughanmemorials.com
Phone: 0208 767 6522
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).